The Importance of Last-Mile Delivery for E-Commerce Business Owners
MYCourier Inc. is the leading last-mile delivery service in the Greater Toronto Area.
What is last-mile delivery?
Last-mile delivery is the last step — and arguably the most important step — of the delivery process. It refers to when a parcel is transported from the hub or warehouse to its final destination (the customer or retailer).
Why is last-mile delivery necessary?
Since there has been an increasing demand by consumers for fast shipping, last-mile delivery ensures business owners that their products are delivered in a speedy and professional manner.
Here are some of the biggest benefits of last-mile delivery:
As sales on eCommerce platforms accelerate year-over-year, customers in the current market demand fast and accurate shipping. Massive retailers, such as Amazon, even offer same-day shipping and rely on last-mile delivery services to keep up with these demands.
Efficient last-mile delivery is crucial for maintaining customer loyalty and satisfaction throughout the entire buying process.
Customers now expect visibility into the order process, from in-transit status to the arrival date. 47% of consumers have said they will not order from an eCommerce business that lacks order tracking visibility. With a last-mile delivery service, customers and business owners can track their parcels from order to delivery.
It’s been studied that businesses can experience profit declines by as much as 26% over three years if last-mile delivery is not optimized. This has resulted in more organizations prioritizing last-mile delivery in their annual business plans.
At MYcourier Inc., we work closely with our partners to ensure their customers are always satisfied with their delivery service.
Along with performing daily monitoring of on-route performance, our team utilizes top-of-the-line tracking platforms, so our partners can easily access their shipment delivery status. Our skilled back-end team plans resources that accommodate peak times and ensure flexibility, meaning our drivers are always available to meet our partner's everyday needs.
Ready to optimize your last-mile delivery operation in 2023? Let’s create a plan that works for your business and consumer needs!
